{"id":1733,"date":"2025-12-28T09:42:29","date_gmt":"2025-12-28T09:42:29","guid":{"rendered":"https:\/\/fornos.in\/?page_id=1733"},"modified":"2026-03-28T18:03:26","modified_gmt":"2026-03-28T18:03:26","slug":"exchange-policy","status":"publish","type":"page","link":"https:\/\/fornos.in\/ml\/exchange-policy\/","title":{"rendered":"Exchange Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1733\" class=\"elementor elementor-1733\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28e2342 e-flex e-con-boxed e-con e-parent\" data-id=\"28e2342\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2a3ccd5 e-con-full e-flex e-con e-child\" data-id=\"2a3ccd5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b18c70 elementor-widget elementor-widget-heading\" data-id=\"6b18c70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exchange Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40b5ecf elementor-widget elementor-widget-text-editor\" data-id=\"40b5ecf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"115\" data-end=\"235\">At FORNOZ, we understand that sometimes you may want to exchange a product. Please review our exchange policy below.<\/p><hr data-start=\"237\" data-end=\"240\" \/><h6 data-section-id=\"3u3ix7\" data-start=\"242\" data-end=\"269\">\ud83d\udce6 Exchange Eligibility<\/h6><p data-start=\"271\" data-end=\"321\">We allow exchanges under the following conditions:<\/p><ul data-start=\"322\" data-end=\"518\"><li data-section-id=\"1vkxcxs\" data-start=\"322\" data-end=\"387\">The product delivered is <strong data-start=\"349\" data-end=\"385\">damaged, defective, or incorrect<\/strong><\/li><li data-section-id=\"unx5w5\" data-start=\"388\" data-end=\"450\">Exchange request is raised within <strong data-start=\"424\" data-end=\"448\">24 hours of delivery<\/strong><\/li><li data-section-id=\"1latzfv\" data-start=\"451\" data-end=\"518\">The product is <strong data-start=\"468\" data-end=\"518\">unused, unassembled, and in original packaging<\/strong><\/li><\/ul><hr data-start=\"520\" data-end=\"523\" \/><h6 data-section-id=\"1mb3iu3\" data-start=\"525\" data-end=\"576\">\ud83d\udd04 Exchange for Preference (Size\/Design Change)<\/h6><ul data-start=\"578\" data-end=\"782\"><li data-section-id=\"1ugv1bp\" data-start=\"578\" data-end=\"676\">Exchanges for <strong data-start=\"594\" data-end=\"631\">size, color, or design preference<\/strong> are allowed only for <strong data-start=\"653\" data-end=\"674\">standard products<\/strong><\/li><li data-section-id=\"1hqfd8a\" data-start=\"677\" data-end=\"734\">Requests must be made within <strong data-start=\"708\" data-end=\"732\">24 hours of delivery<\/strong><\/li><li data-section-id=\"tvg6i0\" data-start=\"735\" data-end=\"782\">Approval is subject to product availability<\/li><\/ul><p data-start=\"784\" data-end=\"829\"><strong data-start=\"784\" data-end=\"793\">Note:<\/strong> Price differences will be adjusted:<\/p><ul data-start=\"830\" data-end=\"983\"><li data-section-id=\"lrliqv\" data-start=\"830\" data-end=\"894\">If the new product costs more \u2192 customer pays the difference<\/li><li data-section-id=\"1ic0art\" data-start=\"895\" data-end=\"983\">If it costs less \u2192 balance may be issued as store credit (or refund at our discretion)<\/li><\/ul><hr data-start=\"985\" data-end=\"988\" \/><h6 data-section-id=\"1kf1ag5\" data-start=\"990\" data-end=\"1019\">\ud83d\udeab Non-Exchangeable Items<\/h6><ul data-start=\"1021\" data-end=\"1228\"><li data-section-id=\"i3sz66\" data-start=\"1021\" data-end=\"1063\">Custom-made or made-to-order furniture<\/li><li data-section-id=\"1raxl5f\" data-start=\"1064\" data-end=\"1119\">Used, damaged (after delivery), or altered products<\/li><li data-section-id=\"ifdzus\" data-start=\"1120\" data-end=\"1156\">Items without original packaging<\/li><li data-section-id=\"230axo\" data-start=\"1157\" data-end=\"1228\">Products purchased under clearance or special sale (unless defective)<\/li><\/ul><hr data-start=\"1230\" data-end=\"1233\" \/><h6 data-section-id=\"4uhojx\" data-start=\"1235\" data-end=\"1268\">\ud83d\udcf8 How to Request an Exchange<\/h6><ol data-start=\"1270\" data-end=\"1435\"><li data-section-id=\"1s4kqhx\" data-start=\"1270\" data-end=\"1331\">Contact our support team within <strong data-start=\"1305\" data-end=\"1329\">24 hours of delivery<\/strong><\/li><li data-section-id=\"196uxrp\" data-start=\"1332\" data-end=\"1375\">Share <strong data-start=\"1341\" data-end=\"1373\">order ID and product details<\/strong><\/li><li data-section-id=\"1acz11l\" data-start=\"1376\" data-end=\"1435\">Provide <strong data-start=\"1387\" data-end=\"1404\">photos\/videos<\/strong> (if damaged or incorrect item)<\/li><\/ol><p data-start=\"1437\" data-end=\"1511\">Our team will review and confirm eligibility within <strong data-start=\"1489\" data-end=\"1510\">2\u20133 business days<\/strong>.<\/p><hr data-start=\"1513\" data-end=\"1516\" \/><h6 data-section-id=\"159eej3\" data-start=\"1518\" data-end=\"1542\">\ud83d\ude9a Pickup &amp; Delivery<\/h6><ul data-start=\"1544\" data-end=\"1751\"><li data-section-id=\"1qm1vvj\" data-start=\"1544\" data-end=\"1615\">Once approved, we will arrange a <strong data-start=\"1579\" data-end=\"1613\">pickup of the original product<\/strong><\/li><li data-section-id=\"ewluvh\" data-start=\"1616\" data-end=\"1684\">After quality check, the <strong data-start=\"1643\" data-end=\"1682\">replacement product will be shipped<\/strong><\/li><li data-section-id=\"1lu6qkv\" data-start=\"1685\" data-end=\"1751\">Delivery timelines depend on product availability and location<\/li><\/ul><hr data-start=\"1753\" data-end=\"1756\" \/><h6 data-section-id=\"16h0gbd\" data-start=\"1758\" data-end=\"1781\">\ud83d\udcb0 Exchange Charges<\/h6><ul data-start=\"1783\" data-end=\"1981\"><li data-section-id=\"ttruvl\" data-start=\"1783\" data-end=\"1835\">Free exchange for <strong data-start=\"1803\" data-end=\"1833\">damaged or incorrect items<\/strong><\/li><li data-section-id=\"a782rk\" data-start=\"1836\" data-end=\"1981\">For preference-based exchanges:<br \/><ul data-start=\"1872\" data-end=\"1981\"><li data-section-id=\"roq49\" data-start=\"1872\" data-end=\"1920\"><strong data-start=\"1874\" data-end=\"1918\">Pickup and re-delivery charges may apply<\/strong><\/li><li data-section-id=\"1qrqrxb\" data-start=\"1923\" data-end=\"1981\">Additional charges depend on location and product size<\/li><\/ul><\/li><\/ul><hr data-start=\"1983\" data-end=\"1986\" \/><h6 data-section-id=\"bkmqss\" data-start=\"1988\" data-end=\"2010\">\u26a0\ufe0f Important Notes<\/h6><ul data-start=\"2012\" data-end=\"2200\"><li data-section-id=\"1m56c4u\" data-start=\"2012\" data-end=\"2058\">Product must be packed securely for pickup<\/li><li data-section-id=\"c9obde\" data-start=\"2059\" data-end=\"2122\">Exchange will be processed only after successful inspection<\/li><li data-section-id=\"ym1ccv\" data-start=\"2123\" data-end=\"2200\">Make sure the product is not used or installed before requesting exchange<\/li><\/ul><hr data-start=\"2202\" data-end=\"2205\" \/><h6 data-section-id=\"1etmzqb\" data-start=\"2207\" data-end=\"2224\">\ud83d\udcde Contact Us<\/h6><p data-start=\"2226\" data-end=\"2248\">For exchange requests:<\/p><p data-start=\"2250\" data-end=\"2313\"><strong data-start=\"2250\" data-end=\"2260\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2261\" data-end=\"2283\">support@fornoz.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbfb4df e-con-full e-flex e-con e-child\" data-id=\"fbfb4df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edf2a88 elementor-widget elementor-widget-image\" data-id=\"edf2a88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"572\" height=\"1024\" src=\"https:\/\/fornos.in\/wp-content\/uploads\/2026\/03\/Modern_flat_vector_202603231104-572x1024.jpg\" class=\"attachment-large size-large wp-image-4147\" alt=\"\" srcset=\"https:\/\/fornos.in\/wp-content\/uploads\/2026\/03\/Modern_flat_vector_202603231104-572x1024.jpg 572w, https:\/\/fornos.in\/wp-content\/uploads\/2026\/03\/Modern_flat_vector_202603231104-167x300.jpg 167w, https:\/\/fornos.in\/wp-content\/uploads\/2026\/03\/Modern_flat_vector_202603231104-768x1376.jpg 768w, https:\/\/fornos.in\/wp-content\/uploads\/2026\/03\/Modern_flat_vector_202603231104-857x1536.jpg 857w, https:\/\/fornos.in\/wp-content\/uploads\/2026\/03\/Modern_flat_vector_202603231104-1143x2048.jpg 1143w, https:\/\/fornos.in\/wp-content\/uploads\/2026\/03\/Modern_flat_vector_202603231104-7x12.jpg 7w, https:\/\/fornos.in\/wp-content\/uploads\/2026\/03\/Modern_flat_vector_202603231104-45x80.jpg 45w, https:\/\/fornos.in\/wp-content\/uploads\/2026\/03\/Modern_flat_vector_202603231104-60x108.jpg 60w, https:\/\/fornos.in\/wp-content\/uploads\/2026\/03\/Modern_flat_vector_202603231104-320x573.jpg 320w, https:\/\/fornos.in\/wp-content\/uploads\/2026\/03\/Modern_flat_vector_202603231104-600x1075.jpg 600w, https:\/\/fornos.in\/wp-content\/uploads\/2026\/03\/Modern_flat_vector_202603231104-64x115.jpg 64w, https:\/\/fornos.in\/wp-content\/uploads\/2026\/03\/Modern_flat_vector_202603231104-scaled.jpg 1429w\" sizes=\"(max-width: 572px) 100vw, 572px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Exchange Policy At FORNOZ, we understand that sometimes you may want to exchange a product. Please review our exchange policy&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-1733","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fornos.in\/ml\/wp-json\/wp\/v2\/pages\/1733","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fornos.in\/ml\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fornos.in\/ml\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fornos.in\/ml\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fornos.in\/ml\/wp-json\/wp\/v2\/comments?post=1733"}],"version-history":[{"count":37,"href":"https:\/\/fornos.in\/ml\/wp-json\/wp\/v2\/pages\/1733\/revisions"}],"predecessor-version":[{"id":4348,"href":"https:\/\/fornos.in\/ml\/wp-json\/wp\/v2\/pages\/1733\/revisions\/4348"}],"wp:attachment":[{"href":"https:\/\/fornos.in\/ml\/wp-json\/wp\/v2\/media?parent=1733"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}